The User makes a request for conclusion of the agreement on free-of-charge use of the game by registration and subscription to the game; in addition, the User declares that he/she agrees to these General Terms & Conditions by furnishing his/her e-mail address.
These General Terms & Conditions constitute the base of the Use Agreement. By the login, the User confirms that he/she has familiarized himself/herself with the text.
Use Agreement shall be valid for an indefinite period of time; the Agreement may be terminated by either party at any time upon written notice, usually via e-mail, without need to meet time limits.
There is no entitlement of the User to creation of an account and permission to participate in the game or preservation or availability of the game.
The Operator reserves the right to improve or modify the game at any time or to close down its operation without giving reasons.
The game is allowed to players over 18 years old.
User expresses the consent to amended General Business Terms and Conditions by repeatedly the game or logging into the game.
All accounts, including all values, funds, subjects etc. pertaining to them, will constitute virtual property in the game.
The User will acquire an exclusive right to use his/her account and non-exclusive right to use all the other virtual properties.
Rights of usage are limited in time to the period of validity of the Agreement, unless shorter validity is referred in the game.
Through rights of usage, the User will neither acquire ownership nor other virtual property rights. This shall also apply to virtual property which may be purchased for the real currency in the Item-Shop.
The User will not be entitled to move his/her account to another game world or another game server.
It is forbidden to exchange your belongings and game accounts for another game or server
It is strictly forbidden to sell your game items or characters for real currency.
Each player is responsible for keeping his/her access data secure and is encouraged to choose a secure password.
The Operator will not be held responsible for any loss of virtual property.
Unless the mentioned e-mail address is valid, the Operator reserves the right either to block or delete the account. By login to the game, the User expresses his/her consent to be entitled to use such e-mail address.
The User relieves the Operator of responsibility for any damage arising from specification of e-mail address to the usage of which the User is not entitled.
The Operator reserves the right to delete inactive account upon expiration after 6 years.
Measures, entailing frauds or disrupting progress of the game, are prohibited.
In particular, automatic and semi-automatic scripts, which conduct database queries or actuage game mechanisms, are prohibited.
In the event of breach, the corresponding account will be deleted or blocked without warning.
The Operator reserves the right to claim compensation for suffered damages and resulting administrative expenses. Any person who misuses program error to gain an advantage, or lets someone else to gain advantage, must keep in mind, that his/her account could be suspended in the future.
Marketing foreign products, offers, web sites or companies, making references to them and their promotion are prohibited in all forms.
Texts, created by the User in the game, such as descriptions, names, names and descriptions of guilds, references or messages crossing ethical boundaries, damaging human dignity or infringing applicable law, in particular statutory protection of the youth, as well as the content encouraging to do so and/or references to such content may be amended or deleted by the Operator; corresponding accounts may be blocked or deleted.
Besides, criminal-law consequences must be considered.
The Operator does not take responsibility of the texts created by the User or referred to by the User.
Random checks will be made upon specific notification.
In the game, it is prohibited to pretend to be another user or support staff, community administrator, Operator etc. or threaten other users with sanctions imposed by such people.
Foreign vulgar descriptions of heroes, texts of guilds and messages displayed in the game may result in blocking or deleting of the account; in the opposite case, compliance with standards of conduct cannot be guaranteed.
The team, consisting of administrators, game staff and support staff, will be involved in the enforcement of standards.
All team members may be contacted via the support through the official Discord.
If the User makes an attempt to circumvent decision, made by the competent entity, by contacting another entity with the same issue, his/her account may be thereafter blocked or deleted.
Complaints will be exempt from this provision, if sent via the relevant function of the support.
The Operator shall not be liable for damage suffered in connection with usage of the game.
Assignment of claims of the User against the Provider or third parties is precluded. Likewise, the Provider shall not be liable for any health problems.
In the event that a consumer dispute arises between the operator and the consumer from the purchase contract or from the contract for the provision of services, which cannot be resolved by mutual agreement, the consumer can submit a proposal for an out-of-court settlement of such a dispute to the designated entity of out-of-court resolution of consumer disputes, to which it is intended:
City of London Trading Standards
North Wing, Guildhall
EC2P 2EJ, London
Email: tradingstandards@cityoflondon.gov.uk
Web: City of London Trading Standards
How to File a Complaint
• To file a complaint, please contact us via email (email address can be found below in the Contact section) or through the official Discord ticket system. Include your account username and a description of the issue.
Required Information
• For payment-related complaints, please provide:
• Proof of payment (receipt or transaction ID).
• Payment method, date, and time of the transaction.
• Complaint Review
• You will be informed of the progress of your complaint by email or Discord message, depending on your preferred communication method.
Resolution Time
• We aim to resolve complaints within 30 days. More complex cases may take longer.
In the event of a disagreement or complaint, please contact our customer support first by email or by phone. We are committed to resolving all issues directly with our customers through our internal complaint resolution process. Should we be unable to reach a satisfactory resolution, the dispute may be submitted to mediation or arbitration in accordance with the laws of United Kingdom. All disputes shall be subject to the exclusive jurisdiction of the courts of United Kingdom. We aim to resolve all disputes within 30 days, but more complex cases may require additional time.
By registering and providing your email address, you consent to receive our newsletters and other promotional communications. You may unsubscribe from these communications at any time by following the instructions provided in the emails or by contacting us directly.
The Provider will consider purchase of the “coins” to the game account as used; therefore, the right of withdrawal from the purchase agreement may not be exercised.
Moreover, the User will not claim another compensation.
Barion Payment Inc.
1117 Budapest, Infopark sétány 1. I. épület 5. emelet 5., Hungary
Tax number: 25353192-2-43
Company registration number: 01-10-048552
Online credit card payments are made through the Barion system. Credit card details will not be sent to the merchant. Barion Payment Inc. is an Electronic Money Issuer, licensed by the Central Bank of Hungary, based on the Electronic Money EU Directive (2009/110/EC). License Id: H-EN-I-1064/2013
By accepting this provision you agree with processing of your personal information below.
Information about you stored in our database:
1. Collected Information:
• Email address – Email is used for confirmation of your account and for safety of your account. If you lose your password, want to change it or make any changes to your account your email is required for that. We also send news to your email.
• Username – It is identificator of your account and it is not a personal information.
• IP address - We are logging IP addresses of our users for safety of your own accounts, if there are any problems or „scams“ and violationg of our rules, we can identificate your other accounts by IP.
• Password – To login to your account you need a password, you should create a unique password, so if anything happens to your other social network, your account will be safe. The passwords are hashed and nobody can see them.
2. User Consent and Withdrawal:
• By registering and using the game, you consent to the collection and use of your personal data as outlined above. You can withdraw your consent at any time by deleting your account. This will stop the processing of your personal data in relation to the game.
3. Data Retention:
• Your personal data will be retained as long as your account is active. If you choose to delete your account, your data will be removed in accordance with the company's data retention policies.
4.Right to Access and Delete Data:
• You have the right to request access to the personal data we hold about you. If you would like to view, update, or delete your personal data, please contact us directly through the support channels or delete your account via the website.
Contact email: support@stellaria.me
Use this email only for important communications that cannot be resolved through support. If the team decides that it is possible to resolve the query via support, your email will be ignored.
